How to Return a Product

Products can be returned by post or courier.  Please contact our office for a return address. You will need your tax invoice (receipt) available as information on this is needed as proof of purchase.  Refunds will be credited against your original method of payment, eg to the credit card you used to make the purchase.


We apologise if you have received a product that is faulty, or if you have received the wrong product.  You are welcome to an exchange or refund.  Please email us at to arrange this. Make sure you have your order details handy.

Wrong Product Delivered

If you have ordered something online and received the wrong product, we apologise and you are more than welcome to an exchange or refund. Please email us at to arrange this.

Faulty Products

Under the Consumer Guarantees Act you are entitled to have your product replaced or refunded.

All products supplied by UBfree are vigorously tested to international standards. However, as with any mass produced products, there will always be the probability that a tiny percentage may exhibit a fault.

Simply contact us on to enquire about returning the product for inspection.

Damaged Product 

If you suspect your product has been damaged during delivery please do not throw away the parcel or cover in which the product came as NZ Post will need to inspect it. Please contact us at and we will organise the return of the product for inspection and will endeavour to send you a replacement as soon as possible.


If a product is temporarily out of stock it will be placed on backorder and you will be notified, if an item on backorder cannot be sourced within 5 working days we will refund you for that item.