Terms and Conditions

/Terms and Conditions
Terms and Conditions 2016-10-25T21:17:50+00:00

These terms are issued by UB Free Limited (“UBfree”) and are effective from September 1st, 2012. They cover the use of our websites – ubfree.co.nz and ubfreewine.com. Use includes visits to our sites, purchases on our sites, participation in our database and promotions. These terms of use apply to you when you use our websites. Please read these terms carefully – if you need to refer to them again they can be accessed from the link at the bottom of any page of our websites.

About Us

This website is owned and operated by UB Free Limited. If you wish to contact us please:

Email: enquiries@ubfree.co.nz
Monday – Friday 9am – 4.30pm

We will respond to all queries as soon as possible.

1. Content

While we endeavour to supply accurate information on this site, errors and omissions may occur. UB Free Limited (“UBfree”) does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

UBfree reserves the right to make changes to the content on this site at any time and without notice.

To the extent permitted by New Zealand law, UBfree makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.

2. Making a contract with us

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received and accepted your order, which indicates that a contract has been made between us. We will take payment from you when we accept your order. In the unlikely event that the goods are no longer available, we will refund your payment to the account it originated from, and advise that the goods are no longer available.

An order is placed on our website via adding a product to the shopping cart and proceeding through our checkout process. The checkout process includes giving us delivery and entering payment information and submitting your order. The final step consists of a confirmation page with full details of your order, which you are able to print as a receipt of your order. We will also email you with confirmation of your order.

We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to be placed for commercial purposes, e.g. any kind of reseller. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently.

We reserve the right to limit the number of an item customers can purchase in a single transaction.

3. Payment options

We currently accept the following credit cards: Visa |  MasterCard

4. Pricing

All prices listed on www.ubfree.co.nz and www.ubfreewine.com are in New Zealand dollars and are inclusive of GST and any other sales tax. All prices are correct when published. Please note that we reserve the right to alter prices at any time for any reason. If this should happen after you have ordered a product, we will contact you prior to processing your order. Online and in store pricing may differ.

5. UBfree Credit Card Security Policy

UBfree Ltd uses the DPS Payment Express Payment Gateway for its online credit card transactions. DPS processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.

  • Payments are processed in real-time
  • UBfree Ltd does not have access to your full card number, this credit card payment is secured by DPS
  • DPS have bank grade security. All transaction details are stored in their PCI-DSS compliant Data Centre
  • DPS Payment Express Software is certified with over 200 banks globally. Visit www.paymentexpress.com for more info on online credit card payments.

6. Delivery and Delivery Charges

At this time, we deliver to New Zealand, Australian and USA addresses.

The goods become the recipient’s property and responsibility once they have been delivered. If goods are lost or damaged in transit, please contact us within 7 business days at enquiries@ubfree.co.nz. We will use this delivery information to make a claim against our delivery company. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our courier company that delivery was not successful.

8. Delivery Period

We endeavour to ensure that orders will be dispatched within one business day of the order being placed. NZ placed orders will arrive 1-3 days after dispatch, although please allow longer for delivery to rural addresses. International deliveries can take up to 2 weeks. You will receive an email that confirms that your order has been dispatched.

9. Returns

Please visit the Returns page for full details on the returns process.

11. Accessing our service

Other than connecting to the UBfree website by HTTP requests using a web browser, you may not gain access to UBfree website servers. You agree not to disrupt, modify or interfere with our websites or services and their associated software, hardware and servers in any way. You also agree not to modify any content or service on UBfree websites. Furthermore, you agree not to use our sites in any inappropriate or unlawful way.

12. Disclaimer

Our websites are intended to provide information for people shopping our products and accessing our services, including making purchases via our website and registering on our database to receive e-mails from us.

While we endeavour to supply accurate information on this site, errors and omissions may occur. UBfree does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

For all intents and purposes products for sale on this site may help with your allergy, however please be aware that individual results may vary.

UBfree reserves the right to make changes to the content on this site at any time and without notice.

To the extent permitted by New Zealand law, UBfree makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.

13. Intellectual Property

UBfree owns all copyright and other intellectual property in this site. Everything on this site, unless otherwise stated, is copyright.

UBfree welcomes the use of this site for personal use, non-commercial use, research or study – provided that the user acknowledges all copyright and other notices contained in the content.

We advise that you may not copy or display for redistribution to third parties, or for commercial purposes, any portion of this site without the express permission of UBfree.

14. Links

Please note that although this site has some hyperlinks to other third party websites, these sites have not been prepared by UBfree and are not under the control of UBfree. The links are only provided as a convenience, and do not imply that UBfree endorses, checks, or approves of the third party site. UBfree is not responsible for the privacy principles or content of these third party sites. UBfree is not responsible for the availability of any of these links.

15. Jurisdiction

This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand.

16. Changes to this Agreement

UBfree reserves the right to alter, modify or update these terms of use. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.